![]() Service Agreements offer much more than fixed and predefined prices – continuous support also reduces the risk of unscheduled downtimes. Pictorial graphs showing services such as inspection, maintenance, and spare parts management for seven different packages at a fixed price. Customers can contact Syntegon at any time using a helpline for additional support. They also provide information on upcoming measures within the Service Agreements and are on hand to advise throughout the contractual period. ![]() Thanks to their Service Agreement expertise, these colleagues ensure smooth implementation of the selected packages. ![]() “The more they know about the performance and condition of their equipment, the better we can support them – and optimize our range of machines and services in the long term.” Contract Fulfilment Managers are contributing to this goal, liaising between the customer and Syntegon’s services. “As an independent business unit, our service now lays the foundation for even closer cooperation with our customers,” Nilsson stresses. Syntegon on strengthening customer loyalty Based on their maintenance strategy, customers can decide which level best meets their specific needs to reach maintenance targets. With each service level, customers receive support from basic service, including inspection and remote assistance, to guarantee production performance for their machines. But companies can now choose from seven different package options as well, all of which come at a fixed price. Syntegon continues to offer services such as inspection, maintenance, spare parts management and training individually.
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